- Patient leaves request for refill with pharmacy.
- Pharmacy faxes me request for refill authorization.
- Patient goes to pharmacy expecting to pick refill which is not there.
- Patient leaves message on my voice mail: "Where's my refill!?"
- I retrieve voice mail.
- I call pharmacy: a) I did not receive refill request or b) Pharmacy did not send refill request
- Pharmacy faxes refill request.
- I fax refill or order via eprescribing service.
What do you think?